Delivery & Returns

We cover Mainland U.K. and European Union, and aim to dispatch within 2-3 working days upon order placement. Each order is sent as tracked through RoyalMail.

• United Kingdom: Please allow a total delivery time of approximately 3-5 working days.
  
  
• European Union: Please allow up to 10-11 working days. 

For any customs duty or VAT charges on EU and Intl. orders, please refer to your country's guidelines.

Return Policy and Exchanges:

We do hope you are delighted with your Wicklore purchase or gift. However, if you are not entirely satisfied, you can choose to receive a refund within 14 days of receiving your order. We do not accept returns outside of these dates.

Please Note: 

• We do not accept any exchanges - each product of ours is handmade and might differ slightly in colour due to it's nature and craft. 
  
  
• You're responsible for the return shipping costs.
  
  
• We are unable to offer a refund on any items that have been personalised.  Please provide as much details as possible for your personalisation.
  
  
• The item must be unused, in perfect condition and in it's original packaging.

•  We reserve the right to refuse a refund if goods are not returned in a re-saleable condition or if they've been used.
  
  
• Allow up to 7 working days for your return and refund to be processed.

Issues with Your Order: 

If your order was damaged in shipping, please contact us at: orders@wicklore.co.uk with your order number.